Helpful to include
- ✓ Record title or category
- ✓ Browser and device type
- ✓ A screenshot with sensitive details hidden
- ✓ Steps that caused the issue
Contact & Support
Get help with your EaseRecord account.
Contact EaseRecord about account access, record organization, reminders, receipt photos, plans, privacy, or unexpected service behavior.
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Email support
Send your question from the email address registered with your EaseRecord account whenever possible. That helps support understand which account is affected without asking for unnecessary information.
reminders@easerecord.comResponse time can vary depending on message volume and the complexity of the request.
Include useful details
A clear message helps support investigate the problem without requesting several follow-up emails.
- ✓ The email address registered with the account
- ✓ A short description of what happened
- ✓ The page or feature involved
- ✓ Any error message shown on the screen
- ✓ The approximate date and time of the problem
Protect sensitive information when contacting support
Never email these items
- ✕ Your EaseRecord password
- ✕ Complete payment-card numbers
- ✕ Social Security or government ID numbers
- ✕ Unredacted medical, tax, or financial documents
EaseRecord is not an emergency service
Do not rely on EaseRecord support for emergencies, immediate financial deadlines, legal notices, medical needs, safety issues, or urgent access to original documents. Contact the appropriate organization or emergency service directly.