Refund Policy

Cancelling a paid EaseRecord subscription prevents the next automatic renewal. It does not automatically reverse or refund the current billing period.

Paid-plan access continues through the remainder of the billing period that has already been paid. The account moves to the Free plan on the next renewal date.

For example, if a subscription renews on the 21st and is cancelled on July 10, paid access continues through July 20. The account changes to Free on July 21, and no new renewal charge is made.

EaseRecord does not automatically provide a prorated refund for unused days remaining after cancellation.

This is because the customer continues to receive the paid plan and its eligible features until the current paid billing period ends.

Simply not using the account or forgetting to cancel before a renewal does not automatically make the latest charge refundable.

A duplicate charge, incorrect subscription amount, or other confirmed EaseRecord billing error will be reviewed and refunded when appropriate.

When contacting support, provide the account email, charge date, amount, and a short explanation. Do not email a complete payment-card number, bank-account number, password, or other sensitive financial information.

If you do not recognize an EaseRecord charge, contact EaseRecord support promptly so the account and transaction can be reviewed.

You should also protect your account, change a compromised password, and contact your card issuer or financial institution when appropriate.

EaseRecord may require reasonable verification before discussing an account or processing a billing request.

Refund requests that do not involve a duplicate charge, incorrect charge, or confirmed billing error are reviewed individually.

A review may consider the reason for the request, account history, service availability, use of paid features, applicable law, and information from the payment provider.

Submitting a request does not guarantee that a refund will be approved.

Short interruptions caused by maintenance, updates, internet conditions, email providers, mobile carriers, payment providers, or other third-party systems do not automatically qualify for a refund.

If a significant EaseRecord service problem materially prevents use of paid features, the situation may be reviewed individually for an appropriate credit or refund.

A failed or declined renewal payment does not create a refund because the charge was not successfully completed.

EaseRecord provides a 7-day payment grace period after a failed renewal. If the payment remains unsuccessful, the account moves to Free according to the downgrade and archival rules in the Subscription and Cancellation Policy.

Approved refunds are generally returned to the original payment method used for the charge.

EaseRecord cannot control how quickly a bank, card issuer, or payment provider posts an approved refund. Processing times may vary by provider and location.

If the original payment method cannot accept the refund, additional verification or payment-provider instructions may be required.

EaseRecord subscription prices are listed in United States dollars unless another currency is displayed during checkout.

Banks, card issuers, and payment providers may independently apply currency-conversion fees, international transaction fees, or exchange-rate adjustments.

An approved EaseRecord refund may not include fees imposed independently by another company. Exchange-rate changes may also cause the refunded local-currency amount to differ from the amount originally shown by your financial institution.

If a full subscription charge is refunded, EaseRecord may end the paid billing period connected to that charge and move the account to the appropriate available plan.

If the new plan has a lower active-record limit, the record selection and archival rules in the Subscription and Cancellation Policy will apply. Records are archived rather than permanently deleted solely because of a downgrade.

A refund does not automatically delete the customer’s EaseRecord account.

Customers are encouraged to contact EaseRecord support first when they believe a charge is incorrect. This gives EaseRecord an opportunity to investigate and correct a confirmed billing issue.

EaseRecord may provide relevant account and transaction information to a payment provider or financial institution when responding to a formal payment dispute, subject to the Privacy Policy and applicable law.