Frequently Asked Questions
Clear answers before you create a record or choose a plan.
Learn how active-record limits, archives, recurring dates, reminders, receipt photos, and account choices work inside EaseRecord.
Records and organization
What can I store in EaseRecord?
You can organize bills, warranties, subscriptions, home and vehicle maintenance, and important document details. Records can include dates, organizations, reference numbers, amounts, notes, recurrence choices, and reminder preferences.
What counts as an active record?
A record counts toward the active-record limit while it is active and available in the customer’s current record organization. Archived and deleted records are not active records.
How many active records can I keep?
Free includes up to 5 active records. Essential and Reminder Plus include up to 50 active records. Unlimited does not impose an active-record quantity limit.
What is the difference between archiving and deleting?
Archiving moves a record out of active use while preserving it for later viewing or restoration. Deleting permanently removes the record. If the record has a stored receipt photo, permanent deletion also deletes that receipt file.
Can I restore an archived record?
Yes. An archived record can be restored if the account has room under its current active-record limit.
What should I do after selling a vehicle or ending a subscription?
Archive the record if you want to preserve its history, or delete it if you no longer need the information. Archiving or deleting stops the record from remaining part of active reminder processing.
Dates and recurrence
What does One time mean?
The important date does not automatically move after it passes. To use the record for another date, edit it manually.
How do Monthly and Yearly records work?
After an active recurring record’s date passes, EaseRecord moves it to the next valid monthly or yearly date. It can then become eligible for its selected reminder again.
How long do recurring records continue?
Monthly and Yearly records do not use a separate end date. They continue while active and unarchived. Change the recurrence, deactivate, archive, or delete the record when it should stop.
What happens to dates such as the 31st or February 29?
If the next month or year does not contain the original calendar day, EaseRecord uses a valid non-overflowing date for that period, such as the final valid day of a shorter month.
Reminders
When can EaseRecord remind me?
Eligible plans can choose one reminder timing per record: 7 days before or 2 days before the important date.
Are email reminders available outside the United States?
Yes. Email reminders are available worldwide on eligible plans, subject to the receiving provider, spam filtering, and correct account information.
Where are text reminders available?
Text reminders are limited to verified United States mobile numbers. The customer must provide active consent, and the plan must include SMS reminders.
What happens when I reach my monthly text limit?
Additional text reminders are not sent after the allowance is reached. Future eligible text reminders resume with a new monthly allowance. If Both was selected, an eligible email reminder can still be sent.
Will EaseRecord send the same reminder twice?
EaseRecord records the important date processed for a reminder and is designed not to intentionally send the same record occurrence twice when the scheduled command runs again.
Are reminder deliveries guaranteed?
No. EaseRecord can submit an eligible reminder, but email providers, mobile carriers, spam filtering, outages, incorrect contact details, and device settings can delay or prevent delivery.
Receipt photos
Which plan includes receipt photos?
EaseRecord Unlimited includes one private receipt photo per record. Free, Essential, and Reminder Plus do not include receipt photo storage.
Which image types can I upload?
EaseRecord accepts JPG, JPEG, and PNG receipt images up to the upload limit shown by the form. Images are processed into an optimized JPG for private storage.
Can I replace or remove a receipt photo?
Yes. A receipt photo can be replaced or removed while editing the related record. Replacing it deletes the previously stored receipt file.
Should EaseRecord hold my only copy?
No. EaseRecord is an organization and reminder service. Keep original legal, financial, insurance, tax, ownership, identity, medical, and other official documents wherever their issuer or applicable requirements direct.
Still need help?
The Contact & Support page will provide the best way to reach EaseRecord with account or service questions.
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